Orders can be cancelled by mutual agreement. Above the message box on your order page (My Orders or Manage Sales) there's a link that says "Order Issue".

If you click the Order Issue link, you will see an option to request to cancel:

You can also suggest a cancellation fee. If the other party accepts, the cancellation fee will be sent to the seller and the partial refund will be sent to the buyer. Example below:

If you're una need any further assistance, don't hesitate to contact our friendly support team at help@airgigs.com

Need More Help Sorting Things Out?

Have you tried discussing the situation with the other party? Clear communication often helps resolve most issues quickly.

If you're unable to come to find a mutually acceptable resolution, the next step would be to open a dispute review. To learn more about our dispute resolution process, please click here.

We’re here to help if you need guidance - don’t hesitate to reach out!