If music creators are unable to reach a mutually agreeable cancellation, our team will step in to review the session, project scope, terms and deliverables as a formal dispute. As outlined in our Terms, we reserve up to 21 days to thoroughly review disputes.

During this process, our team carefully examines:

• The original terms of the proposal or offer

• The directions and scope of work provided by the buyer

• The work delivered and the time invested by the seller

Once the dispute review is complete, we will notify both parties of our decision, including whether the order qualifies for a refund or not.

If you’re experiencing issues with a session, don’t hesitate to reach out to us at help@airgigs.com to assist you! 🎶