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Troubleshooting Payment Issues

General Questions

Troubleshooting Payment Issues

Last updated on 11 Feb, 2025

If you're experiencing issues while trying to make a payment, don’t worry - we’re here to help! Here are a few things you can check and alternative options we can provide to get your payment processed smoothly:

  1. Check with Your Bank or Credit Card Provider:
    Sometimes, payment issues occur because your bank or credit card provider denies the charge. If you’re seeing a payment denial, we recommend contacting your bank or card provider to ensure the transaction is allowed.

  2. Browser or Extensions Blocking Payments:
    Our PayPal integration requires cookies to function properly. Certain browsers, like Brave, or extensions, like DuckDuckGo, that block cookies may cause payment issues. Switching to a different browser (e.g., Chrome or Safari) is often an easy workaround.

  3. Alternative Payment Option:
    If PayPal isn’t working for you, we can email you an invoice via Stripe, which allows you to pay directly with a credit or debit card. Many members find this solution helpful when PayPal blocks the payment. If this sounds like a better option, just let us know!

  4. Reach Out for Support:
    If you’re still having trouble, or you want to send a wire transfer to fund your account please don’t hesitate to contact us at help@airgigs.com. Our team is here to troubleshoot and ensure you can complete your payment without further issues.

We’re committed to helping you resolve any payment challenges quickly and easily - just reach out, and we’ll take care of it! 

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